Privacy Policy for Korotana
Last updated: 15 March 2026
Korotana operates this store and website, including all related information, features, tools and services, to provide you with a curated shopping experience. We use Shopify to power our online store, enabling us to process orders and payments. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Policy controls for personal information matters.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described herein.
Personal information we collect
When we say "personal information," we mean information that identifies or can reasonably be linked to you or another person. It does not include information that has been de‑identified. Depending on how you interact with us and where you live, we may collect the following categories of personal information:
- Contact details such as your name, shipping and billing address, phone number, and email address.
- Financial information such as payment card or account numbers, payment confirmations and transaction details.
- Account information including usernames, passwords, security questions, and preferences.
- Transaction information such as items you view, add to your cart, wishlist or purchase, return, exchange or cancel, and details of past purchases.
- Communications you send to us, such as customer support enquiries.
- Device and usage information including your IP address, browser or device type, network connection and how you interact with our Services.
Personal information sources
We collect personal information from several sources:
- Directly from you when you create an account, place an order, communicate with us or otherwise provide information.
- Automatically through your device when you use our Services, including via cookies and similar technologies.
- From our service providers when we engage them to provide services on our behalf.
- From partners or other third parties.
How we use your personal information
We may use personal information for purposes such as:
- Providing, tailoring and improving the Services by processing payments, fulfilling orders, remembering your preferences, sending notifications, facilitating returns and exchanges, enabling you to post reviews, and creating a customised shopping experience.
- Marketing and advertising, including sending promotional communications and showing you online advertisements for products or services based on items you have purchased or added to your cart.
- Security and fraud prevention by authenticating your account, providing a secure shopping experience and investigating suspected fraudulent or illegal activity.
- Communicating with you to provide customer support and respond to your requests.
- Complying with legal obligations by responding to law enforcement requests or legal processes and enforcing our policies.
How we disclose personal information
We may share your personal information in limited circumstances, such as:
- With Shopify and other service providers who perform services for us, such as payment processing, data analytics, customer support, cloud storage and fulfilment.
- With business and marketing partners to provide marketing services and advertise to you, subject to your right to opt out.
- When you direct or consent to the disclosure, for example to ship products or when you use social media widgets.
- Within our corporate family, such as with affiliates.
- In connection with a business transaction such as a merger or reorganisation, or to comply with legal obligations and enforce our policies.
Relationship with Shopify
Our online store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our Services to provide and improve the Services for us. Shopify may also use data about your interactions with our store and other merchants to provide enhanced features. For more information about Shopify’s privacy practices and your rights with respect to data processed by Shopify, please see the Shopify Consumer Privacy Policy and privacy portal.
Third‑party websites and links
Our Services may contain links to websites or online platforms operated by third parties. We are not responsible for the privacy or security of such sites and recommend that you review their privacy policies before providing any personal information. Information you share in public forums or on third‑party social networks may also be visible to others.
Children’s data
Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
Security and retention
We use reasonable security measures to protect personal information but cannot guarantee absolute security. Information you send to us may not be secure while in transit. We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, resolve disputes and enforce agreements.
Your rights and choices
Depending on where you live, you may have rights with respect to your personal information, including the right to access/know, delete, correct, receive a copy of your information (portability), and opt out of the sale or sharing of your information or targeted advertising. You may also manage communication preferences by using the unsubscribe link in our emails. In the UK and European Economic Area, you may additionally have the right to object to or restrict processing and to withdraw your consent. You may exercise your rights by contacting us using the details below.
Complaints
If you have complaints about how we process your personal information, please contact us first so we can address your concerns. Depending on your jurisdiction, you may have the right to lodge a complaint with your local data protection authority.
International transfers
We may transfer, store and process your personal information outside the country you live in. Where we transfer personal information from the UK or European Economic Area to a country that does not provide an adequate level of protection, we rely on mechanisms such as the European Commission’s Standard Contractual Clauses.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the updated policy on this website and update the “Last updated” date accordingly.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:
Email: privacy@korotana.com
Phone: 02030511771
Address: 124 City Road, London EC1V 2NX, United Kingdom
Korotana is a luxury Winter Brand, Our main motive is to re-imagine Luxury apparel. Exquisite & Luxury Clothing doesn't have to be Impractical, and Korotana is here to address that very Problem.
Designed and Engineered in London, UK.
Phone Number: 02030511771
E-Mail: info@korotana.com
Address: 124 City Road London EC1V 2NX United Kingdom
